General Terms and Conditions

Thames Side Brewery Terms and Conditions and Refund Policies

Admission Tickets Refund and Change Policy
Admission tickets to events are NOT transferable and can ONLY be used on the date and time specified, for the named persons on the ticket and their group.
All admission tickets are non-refundable once purchased.

General Terms and Conditions
1. Only food and beverages purchased at Thames Side Brewery may be consumed on the premises.
2. Smoking / Vaping is strictly prohibited within the building at all times. Smoke alarm sensors operate throughout the building.
3. Abusive language and behaviour (including threatening or intimidating behaviour) towards any of our staff or other customers will not be tolerated. This may lead to being refused entry, requested to leave, and may be reported to the police.
4. Anyone deemed to be under the influence of intoxicating beverages or illegal substances will be refused entry to / requested to leave Thames Side Brewery.
5. No refunds will be given if you are refused entry / requested to leave.
6. The company does not accept any responsibility for lost or damaged possessions.
7. The company reserves all rights to admission / refusal of admission.
8. The company reserves the right to alter times, attractions and prices without prior notification.
9. Terms and conditions are subject to change. Please check before entering.
10. Thames Side Brewery has no car parking facilities. Therefore, Thames Side Brewery takes no responsibility whatsoever for anything that takes place in any Car Parks.
11. By its very nature, Events at Thames Side Brewery involve amplified noise and may involve flashing lights.
12. Thames Side Brewery may take photographs and video record aspects of any performance at the Thames Side Brewery for marketing / social media purposes. Whilst these photographs and video recordings will be primary focused on the performance, they may include members of the public. If you have any concerns about appearing in any of these photographs or video's, please E-mail us on
13. Thames Side Brewery has extensive CCTV coverage, which is a requirement of our licensing. This is operated within our GDPR Policy.

Thames Side Brewery will not be liable for loss, injury or damage caused by third parties where such loss, injury or damage arises from the act of omission of the third party. Thames Side Brewery liability to those entering the premises (other than liability for death or personal injury resulting from the Seller's negligence) for any loss or damage of any nature: (a) arising from any breach of the Conditions; or (b) any negligence, breach of statutory or other duty on the part of Thames Side Brewery; or (c) in any other way out of or in connection with the non-performance of or purported non-performance of, or failure to perform the Services in accordance with the Conditions will be limited to no more than the total cost of the event tickets purchased.

The Contract is between Thames Side Brewery and the purchaser as principals and may not be assigned by the purchased without the express written consent of the Seller.

Where Thames Side Brewery Ltd is in default of any of its obligations hereunder, it shall not be liable where such default is due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest, snow, mechanical breakdown or any other event beyond the reasonable control of Thames Side Brewery Ltd. In such circumstances, Thames Side Brewery Ltd shall give notice to the purchaser where possible, and be entitled to retain the purchase price of any tickets purchased and be released from performance of its obligations hereunder to the extent the event of supervening impossibility prevents or restricts Thames Side Brewery Ltd performance.

Thames Side Brewery is owned and operated by Thames Side Brewery Ltd., registered company 09376461
Registered Address : 1 Hale Street, Staines-Upon-Thames, England, TW18 4UW
Contact us on

Version 4 2024-03-07 08:30:00